Protect
Your Investment - Maintain a Higher
Resale Value
If
you have ever owned a vehicle that malfunctions
or requires servicing, you know how inconvenient
and expensive repairs can be. Just one
major repair can cost you time, money
and peace of mind. What do you do if
your warranty has run out? You can smooth
over those unexpected bumps in the road
with the Lang Motors Service Agreements
(LMSA) at an affordable cost.
Choosing
LMSA coverage at the time of your purchase
or lease helps preserve your investment
and protects you from the rising costs
of service repairs. After all, proper
service is essential to the long-term
health of your electric vehicle and it
guarantees a higher resale value. And
naturally, you can rest assured we only
use original parts, installed by factory-trained
technicians.
Given
the nature of electric vehicle technology
and the technological advances being
made by manufacturers, we recommend that
you consider the purchase of a LMSA to
ensure your electric vehicle has all
the latest features.
If
you would like any additional information
on LMSAs, please do not hesitate to contact
me. I can be reached at: denis@langmotors.ca
Expired
LMSA Extensions
Expired
LMSA extensions are contingent on completion
of vehicle inspection by Lang Motors
service professionals.
If
you find that your existing LMSA has
expired or you have electric vehicles
where the Manufacturer Warranty has also
expired, additional LMSA extensions are
available upon completion of inspection.
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Terms
and Eligibility
LMSAs
cost significantly less while the electric
vehicle is still covered by the manufacturer.
You may pay up to 100% more for equal
warranty coverage just after your vehicle’s
manufacturer's warranty expires. And
that is at today's prices. Why not protect
your electric vehicle against tomorrow's
repair bills at today's prices? You will
receive numerous benefits even while
you are still covered by the manufacturer
and for the life of your LMSA.
Who
should have a LMSA?
LMSA
are for everyone. LMSAs are not just
for fleets of electric vehicles. Everyone
from a single electric vehicle owner
to a university security fleet can be
enrolled in a LMSA.
Benefits
These
benefits are available even while you
are covered by your manufacturer's warranty.
A
Lang Motors Service Agreement is truly
a blanket of protection for your electric
vehicle.
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Lang
Motors Full-Service Maintenance Agreements
(LMSA)
Preventive
Maintenance Agreements:
Rewarding Responsibility – Protect
your investment – Maintain a
higher trade-in value.
Repair
and Maintenance Agreements:
We’ll put it in writing – Planned
approach to scheduled services and
repairs at a pre-determined price.
Custom
Designed Repair and Maintenance Agreements: LMSAs offers as a menu, options that can be tailored to meet the needs
of any customer, or their electric
vehicle.
The
three levels of LMSAs are used to support
a variety of electric vehicle that are
sophisticated, expensive, and critical
to the needs of the customer. Service
quality is high and specific; measurable
downtime may also be available.
The
cost of LMSAs may be higher than that
of some other service options, but it
is also predictable. This makes budgeting
easier, and it also permits other aspects
of asset management (such as the calculation
of equipment life-cycle costs) to be
performed more rapidly.
Lang
Motors will perform thorough preventive
maintenance in order to minimize vehicle
problems; the customer may, as a result,
benefit from better vehicle performance.
The degree of financial risk assumed
by the customer in supporting their electric
vehicle covered under LMSAs is also easy
to evaluate: there is no risk.
There
is a need for LMSAs, but their value
should be maximized by focusing on the
particular electric vehicle for which
they are most needed. The degree to which
LMSAs are necessary will also depend
on the customer’s region, type
and value of electric vehicle, and the
availability of replacement vehicle to
cover any downtime.
Preventative
Maintenance Services (Inspections)
Customers
will have the option to protect their
investment by servicing their electric
vehicle correctly and on time. With proper
servicing, their vehicle will have better
availability and lower operating costs.
Benefits
-
With
a regular Preventive Maintenance
inspection small problems are found
before becoming major repairs. This
allows these repairs to be scheduled
at times convenient to the customers’ workload, thus
increasing the vehicles’ availability.
-
The
true condition of the electric vehicle
is always known, which allows the customer
to make better decisions regarding
their investment.
-
A
well-maintained electric vehicle operates
better and longer between major repairs.
By keeping the vehicle in good operating
condition, repairs usually cost less
and are required less often.
- A
well-maintained electric vehicle with
good record keeping of services and
repairs usually has a higher trade
in value.
Maximizing
Contract Value
By
definition, a LMSA involves no risk.
It is the “no-surprise approach” to
electric vehicle support. It is a mechanism
through which the customer can obtain
a high level of service quality at a
predictable cost. The use of a LMSA also
makes budget planning easy, since the
cost is known in advance.
Frequent
preventive maintenance will extend the
useful life of the electric vehicle.
It may also have the effect of improving
its performance.
Continued
training support from Lang Motors should
be particularly helpful to customers.
For notable clients including national
/ provincial and municipal governments,
the provision of educational resources
and programs for their staff should be
especially important; it goes beyond
repairs and maintenance to supplement
their education budget.
It
is important that the consideration of
support options begins at the time of
purchase of an electric vehicle (so that
Maintenance Agreements can be in place
when the warranty for vehicles expires)
and that all departments concerned are
involved at point-of-sale.
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Specifying
Services
-
Uptime
guarantees can be flexible, but a stated
uptime guarantee is still of value.
-
Preventive
maintenance periods, problems attributable
to misuse, and situations caused by
improper environmental control are
not treated as downtime.
Preventive
Maintenance is important to the life
and performance of electric vehicles,
but can be highly disruptive to a customer’s
daily chores. For this reason, a LMSA
should specify the hours during which
preventive maintenance is to be performed,
its frequency, and the time limits within
which it is to be completed. If the service
department is scheduled to be unavailable
for 4 hours for preventive maintenance,
for example, the contract should specify
its availability for use at the end of
that period.
Conclusion:
The
disadvantages of LMSAs are that they
tend to have a higher upfront cost than
other methods, and that it may be necessary
to commit the customer to a multiyear
contract in order to obtain all of the
benefits available.
The
primary advantages of the LMSA are:
- no
risk
- predictable
cost
- high
level of expertise with Lang Motors
technicians
- remote
diagnostics
- access
to parts
- uptime
guarantees
Comments:
-
The
three levels of LMSAs represent good
service options for many customers;
the focus on provision of high-quality
service is generally effective in
optimizing the performance (and longevity)
of electric vehicles. At the
same time, the ability to potentially
ease the financial risk faced by
the customer in the case of major
vehicle failure can be valuable to
the organization.
-
In
some cases, customers may have unrealistic
expectations where LMSAs are concerned.
Obviously, the customer will want to
obtain the highest possible level of
service at the lowest possible cost.
The service management team should
realize though, that a comprehensive
level of service will, of necessity,
be available only at a higher cost
than that of a service plan that is
less complete, and this must be conveyed
to each customer.
-
Customers
may find it most effective to choose
different types of Maintenance Agreements
based on the mix of electric vehicles
in place within the company / multi-vehicle-households.
For example, an older electric vehicle
that is used only as a backup unit
for a newer model may be most efficiently
covered by an agreement that supplies
only Preventive Maintenance.
In
comparing the cost of LMSAs with that
of other service providers, customers
should bear in mind more than direct
costs alone. LMSAs may be of greater
value over time through their ability
to decrease downtime (improving productivity
and customer satisfaction), provide remote
diagnostics, and extended the useful
life of the vehicle through conscientious
preventive maint
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Lang
Motors Service Agreement Option
Customers
may extend their current Standard Limited
Warranty coverage for one year by purchasing
a LMSA Option. The LMSA extends the original
warranty period of the Electric Vehicle
to protect against defects in materials
and workmanship. Customers must return
defective Electric Vehicles to Lang Motors
for repair. Shipping charges to Lang
Motors are the Customers responsibility.
The cost of labor, replacements parts
and return shipping charges are covered
under the LMSA contract.
The
LMSA Option must be purchased before
the expiration of the current Standard
Limited Warranty period and/or existing
LMSA. If the Warranty has expired, Lang
Motors must inspect the Electric Vehicle
to certify that the equipment is in proper
working condition. This inspection fee
varies (equal in price to one-half year
of the LMSA Option) per vehicle. If the
Electric Vehicle is unserviceable, Lang
Motors will notify the Customer of its
findings and provide a quote for restoring
the Electric Vehicle to a serviceable
condition prior to providing this coverage.
Not
included in the LMSA Option program:
-
Improper
or inadequate maintenance by the
buyer.
-
Unauthorized
modification or misuse.
-
Operation
outside the environmental specification
of the Electric Vehicle.
-
Improper
installation, where applicable.
-
Damage
resulting from accident, fire, theft,
vandalism or any act of God.
-
Normal
wear and tear on consumable parts
(e.g. batteries)
Parts
covered by the original manufacturer’s
warranty:
-
Batteries
-
Tires
-
On
Board Computer
During
the LMSA period, Lang Motors warrants
the Electric Vehicle will perform substantially
in accordance with published specifications
and be substantially free of defects
in material and workmanship. Lang Motors
will at its option either repair or replace
Electric Vehicles that prove to be defective.
If Lang Motors is unable to repair or
replace the Electric Vehicle, Lang Motors
will refund the price paid for this LMSA
Option.
These
are the customers’ sole remedies,
and Lang Motors sole liability, for any
breach of this extended service maintenance
agreements.
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